Shipping and Returns


Shipping:

Local

Orders will be processed within 1-3 business days from order.  Once the order is complete your item will reach you within 2-4 business days depending on your location. Shipping is free for all local deliveries over R600.  We cannot accept PO Box addresses and require a contact number.
We do have a shop in Cape Town, so if you are based in the area you are welcome to select collection as the shipping option. You will then be notified once your order has been completed and is ready for you to collect.  

International

Orders will be processed within 1-3 business days from order.  Once the order is complete your item will reach you within 7-20 business days depending on your location. International shipping is a standard rate of R350 per delivery and is sent via registered mail.  Customers are responsible for any customs or import duties charged by the receiving country.  

Pre-Order

We do allow pre-order on certain products.  

Exchanges and Returns:

Local

If for any reason an item does not work out for you, we will gladly exchange your goods within 14 days of receiving your package.  To request an exchange, please email shop@hannahcollection.com with your order number, and one of our team members will get back to you shortly!
  • For exchanges or returns it is the customers responsibility to have the item returned to our shop at the Watershed.  Once we have received the item we will send the replacement - in cases of exchanges. 
  • Please ensure returned garments are unworn and in good condition, or additional charges may apply
  • Your goods can be exchanged for store credit if you are unhappy with the style and would like to buy goods at a future date. 
  • Cash returns can be arranged by contacting shop@hannahcollection.com.  A handling fee of R100 will be charged. 
  • Exchanges and returns are not accepted on sale items. 

International

Regrettably we cannot accept exchanges or returns on international orders. 

 

It is our goal that you love your purchase, so feel free to contact us with any questions you have before ordering or after receiving your goods, and we’ll be happy to help!