Terms and Conditions

Hope Street Studios (Pty) Ltd (trading as Hannah Lavery) is a company in the manufacturing and retail industry that produces and sells women's apparel and accessories.  

    Cancellation Policy 

    The provision of goods and services by Hope Street Studios is subject to availability.  In cases of unavailability, Hope Street Studios will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee. 

    Customer Privacy Policy 

    Hope Street Studios shall take all reasonable steps to protect the personal information of users.  For the purpose of this clause, “personal information” shall be defines as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za//attachment.php?aa_id=3569 

    Payment options accepted 

    Payment may be made via Visa, Mastercard or by bank transfer in the Hope Street Studio bank account, the details of which will be provided on request. 

    Card acquiring and security 

    Card transactions will be acquired for Hope Street Studios via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO payGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website.  Users may go to www.paygate.co.za to view their security certificate and security policy.  

    Customer details separate from card details 

    Customer details will be stored by Hope Street Studios separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za

    Merchant Outlet country and transaction currency 

    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.  Transaction currency is South African Rand (ZAR). 

    Responsibility 

    Hope Street Studios takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods. 

    Country of domicile 

    This website is governed by the laws of South African and Hope Street Studios choses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature. 

    Variation 

    Hope Street Studios may, in its sole discretion, change this agreement or any part thereof at any time without notice. 

    Company information 

    This website is run by Hope Street Studios, which is a private company based in South Africa trading as Hannah Lavery and with registration number 2016/029143/07.  The sole director of Hope Street Studios is Hannah Lavery.

    Hope Street Studios contact details 

    105 Hope Street, Gardens, Cape Town, 8001, South Africa 

    [email protected] 

    +27 021 461 0821