Careers

Customer Relations - Part time

To apply - Email your CV and motivation letter explaining why you are right for this position to [email protected]

Excellent opportunity for a candidate who enjoys interacting with people and excels with customer service to join our team. We are looking for a dedicated and enthusiastic Online Customer Service Agent to join our team! This part-time position is based in our Woodstock, Cape Town studio and offers a fantastic opportunity for someone who is passionate about fashion and excels at customer service. As an essential part of our customer relations team, you will engage with customers, provide exceptional support across all digital platforms, and ensure a seamless online shopping experience for our valued customers.


The successful candidate will work under the supervision of the customer relations online manager and engage with customers through the following channels:

  • Online shop: requests, exchanges and discussions through whatsapp, email and over the phone or in person. 

  • Social media channels - through instagram, facebook, tiktok and twitter. 

  • Mailer responses and email correspondence. 

Duties will include but not limited to:

  • Responding promptly to customer enquiries and requests
  • Resolving customer complaints
  • Good product knowledge in order to assist customers with fit and styling information. 
  • Provide weekly feedback on client interactions and complaints
  • Communicating with customers through stories, polls, and videos on social media. 
  • Commenting and improving engagement on social media. 
  • Communicating with the customer base through mailers.
  • Liaise with store managers and staff to resolve customer complaints or requests etc.

The successful candidate will be competent in writing and articulate and be able to liaise with clients at all levels. Candidates must have strong administrative skills with a high level of computer literacy. Sales training or experience will be an advantage. 

The minimum qualifications for this role are:

  • Minimum Grade 12
  • 2 years relevant experience