How can we make online shopping easier for you?
We are here to assist you throughout your online shopping experience with us. We want to ensure that you have an easy and pleasant interaction throughout. We have included frequently asked questions below as well as some information regarding shipping and returns.
We hope that these provide clarity and create ease throughout your shopping experience. If at any point there is something which we have not answered for you please contact us at [email protected]
Where do we deliver to? EVERYWHERE!
The item I want is sold out - what do I do?
If the item which you want is not available you can select to be notified with a “Restock Notification”. Go to the product which you desire and enter your email for the restock notification below the size options. Once this item has been restocked an email will be sent to notify you immediately!
We follow a slow fashion model and aim to avoid over production of items. This does result in items becoming sold out and not always being available when you want them. We try our best to keep our best-sellers in stock but sometimes unforeseen circumstances do arise.
I bought an item at a market (like Kamers/Makers), can I return this item?
We do not offer returns on any items bought at external markets. Please understand that we have large overhead costs as well as commission on all sales made at these events. Returns on items create a huge loss to our business and we are unable to offer this option. We do want to assist you as much as possible and we will gladly exchange your garment for you at either of our stores or through our website. If you are unable to find something that you like we can offer you store credit that will be valid for up to 12 months.
The Benefits of Online Shopping with Hannah Lavery
Shop from our store at any time of the day whether it be in your home office or on the couch watching Netflix and indulging in retail therapy while you sip on your fourth cup of coffee for the day. To make it even simpler here are answers to some frequently asked questions ensuring you that you Dress With Ease.
Access to our full range
See our whole catalog with all our products in one place, with details & descriptions to give you a good idea of the quality and wear of the items. Use our social media platforms to get styling tips and see styling options.
If any exchanges need to be made post lockdown, we will ensure that the process is quick & easy for your comfort. Find out more about our returns and exchange policy above. Also, online shopping can be more personal than you think, surprise a loved one with a delivery to their door and an item that will make their ‘first-day post lockdown’ a stylish one.
Always be in the loop / Never miss out
See an item that you want but the size isn’t available? Sign up to be notified when the style becomes available by going onto the product on our website and entering your email address.
Have a special request? contact us at [email protected]
It is our goal that you love your purchase, so feel free to contact us with any questions you have before ordering or after receiving your goods, and we’ll be happy to help!