Shop with ease
How can we make online shopping easier for you?
We are here to assist you throughout your online shopping experience with us. We want to ensure that you have an easy and pleasant interaction throughout. We have included frequently asked questions below as well as some information regarding shipping and returns.
We hope that these provide clarity and create ease throughout your shopping experience. If at any point there is something which we have not answered for you please contact us at [email protected]
Where do we deliver to? EVERYWHERE!
Orders will be processed within 1-3 business days from order. Once the order is complete your item will reach you within 2-4 business days depending on your location. Shipping is calculated at checkout. We cannot accept PO Box addresses and require a contact number.
We do have a shop in Cape Town, so if you are based in the area you are welcome to select collection as the shipping option. You will then be notified once your order has been completed and is ready for you to collect.
We can ship anywhere in the world! Orders will be processed within 1-3 business days from order. Once the order is complete your item will reach you within 4 -10 business days depending on your location. International shipping is calculated according to the weight and shipping zone and is sent Via DHL express. Customers are responsible for any customs or import duties charged by the receiving country. Please understand that shipping from Cape Town is expensive because we are very far away from all other continents and we are at the very tip of Africa.
The item which you’re wanting is currently sold out, how can you pre-order this?
We follow a slow fashion model and aim to avoid over production of items. This does result in items becoming sold out and not always being available when you want them. We try our best to keep our best-sellers in stock but sometimes unforeseen circumstances do arise.
If the item which you want is not available you can select to be notified with a “Restock Notification”. Go to the product which you desire and enter your email for the restock notification below the size options. Once this item has been restocked an email will be sent to notify you immediately!
Can I return my online order?
We offer returns and exchanges on all LOCAL orders. Regrettably we are unable to offer the same for INTERNATIONAL orders due to the overhead costs being too high.
We are here to make your online shopping experience as easy and simple as possible. If for any reason you would like to exchange or return your product we will be happy to assist you further.
EXCHANGES AND RETURNS:
To request exchanges or returns please email us at [email protected] and we will arrange for a courier to contact you with collection details for the item/s. When we receive the delivery, your replacement will be sent or a refund given.
Please ensure returned items are unworn and in good condition, with tags attached.
Your goods can be exchanged for store credit if you are unhappy with the style and would like to buy goods at a future date.
Regrettably we cannot accept exchanges or returns on international orders.
Can I return a sale item?
We do not offer returns on any sale items. No refunds are available but we do offer exchanges and store credit. This applies to items bought online as well as in store.
Exchanges are handled at customers expense - courier fees to be paid by customer or customer to return or exchange in store.
All exchanges only acceptable within 14 days of purchase. No refunds are available but we do offer exchanges and store credit.
I bought an item at an external market, can I return this item?
We do not offer returns on any items bought at external markets. Please understand that we have large overhead costs at these events as well as paying commission on all sales made. Returns on items create a huge loss to our business and we are unable to offer this option. We do want to assist you as much as possible and we will gladly exchange your garment for you at one of our stores, stockists or online shop.
How safe is my online payment information?
We use a variety of online payment options, all of which are reliable and reputable financial institutes within South Africa. We would never want to put you or your information at risk. If you come across any issues please contact us immediately at [email protected]
The Benefits of Online Shopping with Hannah Lavery
Shop from our store at any time of the day whether it be in your home office or on the couch watching Netflix and indulging in retail therapy while you sip on your fourth cup of coffee for the day. To make it even simpler here are answers to some frequently asked questions ensuring you that you Dress With Ease.
Access to our full range
See our whole catalog with all our products in one place, with details & descriptions to give you a good idea of the quality and wear of the items. Use our social media platforms to get styling tips and see styling options.
If any exchanges need to be made post lockdown, we will ensure that the process is quick & easy for your comfort. Find out more about our returns and exchange policy above. Also, online shopping can be more personal than you think, surprise a loved one with a delivery to their door and an item that will make their ‘first-day post lockdown’ a stylish one.
Always be in the loop / Never miss out
See an item that you want but the size isn’t available? Sign up to be notified when the style becomes available by going onto the product on our website and entering your email address.
Have a special request? contact us at [email protected].
It is our goal that you love your purchase, so feel free to contact us with any questions you have before ordering or after receiving your goods, and we’ll be happy to help!